Terms of service
GENERAL CONDITIONS OF SALE
These General Conditions of Sale regulate the use of the website, www.creaunhuerto.com, owned by LUCÍA MICHALUN, with NIF Y8601720X, with address at Carrer Bellesguard 27, 08394, Sant Vicenç de Montalt (Barcelona). Email: firstname.lastname@example.org and telephone +34 653727495.
These Conditions establish the rights and obligations of all CREA UN HUERTO users, in relation to the products and services we offer through our Online Store www.creaunhuerto.com.
Next, we invite you to review the general conditions that regulate the purchase of products through our Online Store, as well as our frequently asked questions section available in it.
1. USER OBLIGATIONS
1.1 The User agrees, in general, to use the website, to purchase the Products and to use each of its services diligently, in accordance with the law , morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Online Store by Users or that could injure or cause damage to the goods and rights of CREA UN HUERTO, its suppliers, Users or in general of any third party.
2. PRODUCTS AND SERVICES
2.1 CREA UN HUERTO reserves the right to decide, at any time, the Products that are offered to Users through the Online Store. In particular, CREA UN HUERTO may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, CREA UN HUERTO reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of Products offered in the Online Store.
2.2 The Products included in the Online Store will correspond in the most reliable way possible that the web display technology allows to the Products actually offered. The prices indicated in the Online Store are in Euros and include VAT, unless otherwise indicated.
2.3 This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of them or negatively influence them. The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. CREA UN HUERTO reserves the right to cancel or reject any order from a User-Client with whom it has a dispute regarding the payment of a previous order.
2.4 Orders placed on the Internet through www.creaunhuerto.com involve some contractual data between the User-Client and the store that will be confirmed and collected by both parties before shipment.
2.5 CREA UN HUERTO undertakes to accept orders in accordance with the terms of the general conditions of sale set out here. The User-Client declares to know and accept these general conditions of sale before confirming your orders. The confirmation of an order implies, therefore, the acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the store constitutes proof of the set of transactions carried out between CREA UN HUERTO and its customers.
3. PROCEDURE AND FORM OF PAYMENT OF THE PRODUCTS
3.1 Within a maximum period of twenty-four (24) hours, CREA UN HUERTO will send an email to the User, confirming the purchase. Said email will assign a reference code of the purchase, and will detail the characteristics of the Product, its price, shipping costs and the data of the different options to make the payment of the Products to CREA UN HUERTO.
3.2 The User who purchases a product through the Online Store must make payment through payment systems specifically detailed in the Online Store.
3.3 CREA UN HUERTO will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.
3.4 The c Order confirmation sent by CREA UN HUERTO is not valid as an invoice, only as proof of purchase. The user can download the invoice from their account or request a company invoice. You can also request that it be sent to you by e-mail.
4. RETURN POLICY
4.1.1 Option A: Refund and refund of the amount
If you are not satisfied with the products received, you have 30 calendar days to return them, you do not have to give us any kind of explanation. The return process is as follows:
- Fill in our form to communicate your desire to return the products and send it to email@example.com.
- Once confirmation has been received, you must send us the products you wish to return to the following address:
CREA UN HUERTO
Carrer Bellesguard 27, 08394. Sant Vicenç de Montalt, Barcelona.
- Ship only unused products in their original unopened packaging.
- Once we receive the products and check the correct condition of the product and its packaging, we proceed to reimburse the amount of the products (discounting the initial shipping costs *) using the same payment method used in the purchase.
* Not applicable to perishable products (mushrooms, bulbs, etc.)
4.1.2 Option B: Change products
You can also exchange some products for others, the same dealer who gives you the new products will collect the ones you want to return. Keep in mind that the shipping and collection costs are borne by the customer. We currently have very competitive transportation rates. To know exactly the expenses, it is best to contact with us.
4.1.3 Option C: Defective or damaged products
In the event that the return is due to the fact that the product received is not the one requested or that it has been damaged during the transport process, a return can be made within the first 30 calendar days from the date of receipt. However, you have to notify us as soon as possible in order to process the shipment. You will not have to pay return costs.
4.2 How is the money returned?
The refund of the amount will be made to the same card or account with which the order was paid as soon as it reaches our facilities . In the event that it had been paid through the "cash on delivery" or transfer option, you will be asked for the account number and IBAN in order to make the refund. If the products are not returned in proper condition, we reserve the right not to refund the amount.
5. CUSTOMER SERVICE
5.1 For any incident, claim or exercise of their rights, the User may send an email to the address firstname.lastname@example.org or call +34653727495.
6. HOME DELIVERY SERVICE
6.1 The territorial scope of sales through the Online Store is exclusively for the areas indicated on the page, so the delivery service will only be for that territory. Products purchased through the Online Store will be sent to the delivery address indicated by the User once the payment has been verified (except for cash on delivery), the maximum delivery period being thirty (30) days established by default. in the Law unless otherwise specified at the time of purchase.
Shipments are delivered to the address indicated by the user in the purchase process. Shipments to PO boxes are not allowed.
6.2 The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
7.1 The User acknowledges that all the elements of the Online Store and each of the Products, the information and materials contained therein, the brands, the structure, selection, ordering and presentation of its contents, and the computer programs used in relation to them, are protected by the intellectual and industrial property rights of CREA UN HUERTO itself of third parties, and that the General Conditions do not attribute to it with respect to said industrial property rights and intellectual no other rights other than those specifically contemplated therein.
7.2 Unless authorized by CREA UN HUERTO, where appropriate. by third party holders of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available , or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information that he accesses through the use of the Store solely for his own needs, committing himself not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.
7.3 The User must refrain from circumventing or manipulating any technical devices established by CREA UN HUERTO or by third parties in the Store Online.
8. DATA PROTECTION
The terms contained in the same and especially the duty of confidentiality will be mandatory for all internal or external personnel who work or may work with us and who have access to the data that you provide us, either while browsing our website, by using our forms or during the contracting or provision of services.
We advise Users that, each time they access our website, they review this text to make sure of the purposes and uses that we can make of their data.
9.1 CREA UN HUERTO will facilitate the use of personal passwords for the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User agrees to notify CREA UN HUERTO immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.
10.2 If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program not to receive them. Likewise, the User may freely destroy the cookies. In the event that the User decides to deactivate cookies, the quality and speed of the service may decrease and, even, they will lose access to some of the services offered in the Online Store.
11. COMMENTS AND SUGGESTIONS
Your comments, complaints and suggestions are welcome. We kindly ask you to send us such comments or suggestions through our email email@example.com