Refund policy

Option A: Refund and refund of the amount

If you are not satisfied with the products received, you have 30 calendar days to return them, you do not have to give us any kind of explanation. The return process is as follows:

  1. Fill in our form to communicate your desire to return the products and send it to info@creaunhuerto.com.
  2. Once confirmation has been received, you must send us the products you wish to return to the following address:

    CREA UN HUERTO
    Carrer Bellesguard 27, 08394. Sant Vicenç de Montalt, & nbsp; Barcelona.

  3. Ship only & nbsp; unused products in their original unopened packaging.
  4. Once we receive the products and check the correct condition of the product and its packaging, we proceed to reimburse the amount of the products (discounting the initial shipping costs *) using the same payment method used in the purchase.

* Not applicable to perishable products (mushrooms, bulbs, etc.)

Option B: Change products

You can also exchange some products for others, the same dealer who gives you the new products will collect the ones you want to return. Keep in mind that the shipping and collection costs are borne by the customer. We currently have very competitive transportation rates. To know exactly the expenses, it is best to contact us with us.

Option C: Defective or damaged products

In the event that the return is due to the fact that the product received is not the one requested or that it has been damaged During the transport process, a return can be made within the first 3 0 calendar days from the date of receipt. However, you have to notify us as soon as possible in order to process the shipment. You will not have to pay any return costs.

How is the money returned?

The refund of the amount will be made to the same card or account with which the order was paid when it arrives at our facilities . In the event that it had been paid through the "cash on delivery" or transfer option, you will be asked for the account number and IBAN to be able to make the refund. & Nbsp; If the products are not returned in adequate conditions, we will reserve the right not to refund the amount.