Shipping & Returns
Once the purchase is made, you will receive an email confirming your order. From that moment the order will be launched. The delivery time will be 24-72 working hours (Monday to Friday, excluding holidays).
Shipping costs will be discounted on orders over € 40 (euros).
In orders under 40 € (euros) the shipping costs will be 4.50 € (euros).
At the moment we do not deliver in the Balearic and Canary Islands.
Conditions : Maximum weight 20 kg. Maximum length of the package 120 cm.
ABSENCE OF THE CUSTOMER IN THE DELIVERY OF THE PRODUCT
If at the time of delivery of the order the customer is absent from the indicated address, our carriers make a second delivery attempt. In the event that the customer is absent again, our carrier will contact you to make an appointment and deliver the order with the greatest satisfaction.
You can check the status of your order at any time by contacting us by phone, through the phone number +34 653727495 or via e-mail to email@example.com p >
All products purchased at www.creaunhuerto.com may be returned and refunded. You just have to fill in the Withdrawal form with the data requested and send it to firstname.lastname@example.org.
Once you have received the confirmation by e-mail, you must send us the products you want to return to the following address:
CREA UN HUERTO
Carrer Bellesguard 27, 08394. Sant Vicenç de Montalt, Barcelona.
1. Right of withdrawal:
Spanish legislation includes a 14-day trial period in which the user can return a product for not meeting their expectations. At Crea un huerto we go one step further and expand that period to 30 days .
You can make a return to CREA UN HUERTO in different ways. The first option is that you specify in the form that a courier pick it up at the address you indicate. Another option available is that you send us the package yourself using the messaging system of your choice.
The customer must bear the return shipping costs , this amount is € 4.50 for national shipments, except the Balearic and Canary Islands. In In the event that the client sends the product by their own means, this amount will not be charged.
To proceed with the withdrawal of an order, it is essential that the conditions that regulate Law 3/2014 of March 27, article 71 of trade regulation are met, which indicates that the product must be returned < / span> in the same conditions that arrived and not having been used (as long as it does not go beyond the mere verification of good condition and operation of the same). In case of not keeping the original packaging, it reserves the right that the good may suffer some depreciation.
Once the package has arrived at our facilities, we will check the status of the product and within a period of between 2-10 days we will confirm the return by e -mail and we will proceed to the refund in the same form of payment.
DELIVERY ERROR OR QUALITY PROBLEMS IN THE PRODUCT
In the case of a defective product, the return will not have any associated cost , in addition CREA UN HUERTO will take care of the collection and replacement of a product with the same or higher characteristics if it is not available in stock. If the customer wishes to cancel the order and not be replaced by another, CREA UN HUERTO will pay him 100% of the amount of his purchase, including delivery costs on delivery, if applied.
In both cases, the consumer must wait for the approval of the return operation, by www.creaunhuerto.com, this will take a period of no more than 10 days from receipt of the product, the relevant revisions quality and condition of the product as well as its containers and packaging object of the return.
Returns of orders will be paid in the same form of payment. Orders paid through cash on delivery will be paid by bank transfer to an account number that will be requested to the customer once the package has arrived at the store.
There is no online exchange option as such. If you are not satisfied with your order and want to exchange it for another model, you must make a return and the subsequent new purchase.
We recommend that the User carefully read our Terms of sale for more information on Returns Policy. p>
Crea un Huerto
Our proposal is to integrate the incredible world of vegetables, aromatic plants, medicinal plants and fruit trees into the model of gardens that we are used to seeing. We create gardens and spaces that, in addition to being beautiful, feed.